Product documentation

25 articles across 7 sections. Browse below or search.

New to Civio Assist?

3 steps

Getting started

4 articles

What is Civio Assist? Getting support and tracking your requests Finding your way around the dashboard Your role and what you can do

Setting up and managing your chatbot

4 articles

Adding the chatbot to your website Embedding the chat inside a page The chatbot is not appearing on my site Turning your chatbot on, off or into maintenance mode

How the chatbot works for your users

6 articles

How the assistant answers questions How the chat window is branded Rating an answer: likes, dislikes and comments The AI disclaimer The chat window: Classic and Nova When the chatbot hands over to your team

Privacy and safety

2 articles

Safety guardrails How personal information is protected

Your reporting dashboard

3 articles

Your reporting dashboard at a glance Customising your dashboard layout Reporting widget reference

Conversations

4 articles

Finding a conversation Reading a conversation and understanding alerts Reviewing feedback Exporting conversation data

Managing the knowledge base

2 articles

Creating an additional knowledge entry Suggesting knowledge straight from a conversation

Sections