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Civio Civio Assist Knowledge Base

Welcome to the Civio Assist support portal.

Your space for product documentation, support requests and the latest product release notes.

New Release 5.3 · 28th Aug 2026

Introducing Nova, the new chat window design, with a sleeker look, a Search tab, question cards to start from and follow-up questions under every reply.

Read the notes All releases

New to Civio Assist?

Step by step guide

Browse the documentation

7 sections, 25 articles. Open one to see what's inside.

Getting started

4 articles
What is Civio Assist? Getting support and tracking your requests Finding your way around the dashboard Your role and what you can do

Setting up and managing your chatbot

4 articles
Adding the chatbot to your website Embedding the chat inside a page The chatbot is not appearing on my site Turning your chatbot on, off or into maintenance mode

How the chatbot works for your users

6 articles
How the assistant answers questions How the chat window is branded Rating an answer: likes, dislikes and comments The AI disclaimer The chat window: Classic and Nova When the chatbot hands over to your team

Privacy and safety

2 articles
Safety guardrails How personal information is protected

Your reporting dashboard

3 articles
Your reporting dashboard at a glance Customising your dashboard layout Reporting widget reference

Conversations

4 articles
Finding a conversation Reading a conversation and understanding alerts Reviewing feedback Exporting conversation data

Managing the knowledge base

2 articles
Creating an additional knowledge entry Suggesting knowledge straight from a conversation

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Raise a request in the support portal and track it through to resolution.

Submit a support request