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3. Release 4.0

 Release 4.0
===========

 Released 18th Feb 2026

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Personal details are removed from messages more precisely, the platform's safety filters judge everyday questions more accurately, and websites that previously declined automated requests can be included in your chatbot's knowledge base.

Minor Features
--------------

#### Name your chatbot

The name shown above each of the chatbot's replies can now be set for your bot, separately from the name in the chat window header.

*Learn more about how the chat window is branded [here](/articles/chat-window-branding).*

#### Result counts on dashboard lists

The Conversations and Feedback pages show a count of the results listed, including when filters are applied.

*Learn more about finding a conversation [here](/articles/finding-a-conversation).*

Fixes
-----

- Place names are kept when personal details are removed from a message, so "What is the population of Adelaide?" is answered as asked, while a person introducing themselves by name is still protected. *Learn more about [how personal information is protected](/articles/how-personal-information-is-protected).*
- The platform's safety filters assess questions more accurately, so everyday questions containing an unusual spelling receive an answer. *Learn more about [safety guardrails](/articles/safety-guardrails).*
- Websites that decline automated requests can now be crawled, and page content is captured in full, so more of your published information reaches the knowledge base. *Learn more about [how the assistant answers questions](/articles/how-the-assistant-answers-questions).*
- Accessibility improvements: after the chatbot answers, keyboard focus returns to the message box and screen readers read the reply aloud.
- A very long word in a reply wraps onto the next line instead of stretching the chat window.

   Questions about this release?
-----------------------------

 Many of these changes came from customer feedback. Tell us what you would like next, or let us know if something is not behaving.

 [ Submit a support request ](https://nginx.deploy-lagoon-production.civio-assist-docs.dh1.amazee.io/portal/login) 

 [    Back to All releases ](/releases) 

 In this release 

 Release details 

  Released 18th Feb 2026 

 Read more 

- [   Finding a conversation ](/articles/finding-a-conversation)
- [   How personal information is protected ](/articles/how-personal-information-is-protected)
- [   How the chat window is branded ](/articles/chat-window-branding)
- [   Safety guardrails ](/articles/safety-guardrails)

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